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What’s the financial impact of missing a customer shipment?

February 13th, 2007 - by Mark Edmondson

This is a recounting of a conversation I had with a plant manager about the financial impact of missing shipment of his product for that month (which since it was December, was also be a miss for the fiscal year). The lesson is an old one: be sure to do a marginal (incremental) analysis when assessing the impact of a change in revenue, cost, or profit, and be aware of how you handle allocated fixed costs.

Me: So you may miss shipment for 5 units this month? How will that impact the company financially?

Plant Manager: Well, cost accounting shows that the profit for this product is $50,000, so this may be a $250,000 hit to the company.

Me: I’m afraid the impact will be larger than that. $50,000 is the average profit per unit (writing on my tablet):

Profit = Revenue – Variable Costs – Allocated Fixed Costs

But, what’s the financial impact if you don’t ship a unit?

∆Profit = ∆Revenue - ∆VC - ∆FC

∆FC = 0 (these are fixed costs, and don’t vary with volume), so

∆Profit = ∆Revenue - ∆VC

So the impact to profit of not shipping a product is its incremental revenue less its incremental variable cost. You said that revenue per unit is $1,300,000 and its variable cost is $1,070,000, so the impact to profit of missing shipment will be $230,000 per unit.

PM: That’s over $1 million in lost profit for 5 units!

Me: Sorry to be the bearer of bad news, but remember that ∆Revenue - ∆VC is sometimes called “profit contribution” which is a significantly larger number than the “profit” that cost accounting attributes to a product.

And the impact to cash flow (what really gets some companies in a bind) may be even greater. For example, what if much of the raw materials for this product are already purchased and sitting in inventory?

The impact to Cash Flow (∆CF) would be:

∆CF = ∆Revenue - ∆VC + (inventory already purchased for that item)

PM: I get the idea, but I’m not even going to calculate that number. But I do have a heightened sense of the financial impact of not being able to ship a customer order.

2 Responses to “What’s the financial impact of missing a customer shipment?”

  1. Michael Schaffner Says:

    An excellent example of the the difference between economic analysis and traditional cost accounting. Accounting techniques are designed for financial reporting and should be used with caution when making economic decisions as your example points out. The other important question which is probably not calculable is what is the impact from the customer’s perspective. If you miss the shipment will they reduce future orders or take their business elsewhere. Although you can not tie those actions directly back to a particular missed shipment in most cases you should consider these potential impacts especially if you are considering extraordinary actions (e.g. overtime) to avoid miss shipments.

  2. Mark Edmondson Says:

    Great point Michael. This calculated cost of lost cash flow/revenue may be dwarfed by the loss of customer goodwill and future business.

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